Can I request a copy of the data held on my account?

Yes. Log into your account, go to Settings, then select 'My Data' to download a structured copy. Alternatively, email privacy@indodepo88.best with your account email and we will send your data file within seven working days.

Reference

How We Protect Your Account Data

indodepo88 collects only the account and payment data we need to process your deposits via DANA, OVO, GoPay and QRIS, verify your identity, and keep your session secure.

Data encrypted at rest and in transitDANA, OVO, GoPay, QRIS payment data handled separatelyAccount data retained only as long as requiredYou can request your data any timeJakarta and Surabaya accounts covered equally

Explore the Lobby Read FAQ

Explore What Information We Hold

indodepo88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with us, we collect your registration details — name, email address, date of birth and your chosen payment method context (DANA wallet ID, OVO number, GoPay linked account or QRIS reference). We also log device identifiers, session timestamps and IP addresses

1
to detect unauthorised access and keep your account secure. Transaction records tied to DANA, OVO, GoPay and QRIS deposits and withdrawals are stored for audit and dispute resolution. We do not sell your data to third parties. Access to your personal file depends on local law
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in your region, and we apply Indonesian data-protection standards as a baseline. You can contact our team at any time to review what we hold.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT OUR TEAM

Reach Us About Your Privacy Rights

If you want to access, correct or remove the personal data we hold on your account, our privacy support team is reachable seven days a week between 08:00 and 24:00 WIB. Requests are acknowledged within 24 hours and resolved within seven working days. Contact us through any of the three channels below and quote your registered account email so we can locate your file quickly.

Team online

Live Chat

Available daily from 08:00 to 24:00 WIB via the chat widget on this site. Quote your account email and select the 'Privacy Request' topic to route your query directly to the data team.

Email Support

Send your data-access or deletion request to our support address at [email protected]. We respond within 24 hours and complete verified requests within seven working days.

Account Portal

Log into your account, go to Settings, then select 'My Data'. From there you can download a copy of your stored account data or submit a correction request without contacting us directly.

HOW WE HANDLE DATA

Open Our Data Handling Practices

We apply a layered approach to data security: encryption in transit via TLS 1.3, encrypted storage for all payment references, and role-based staff access so only the team members who need your…

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowly. You can opt out of analytics cookies via the cookie banner; session cookies are required for the account to function.

Payment Data Security

DANA, OVO, GoPay and QRIS transaction tokens are stored in an isolated vault separate from your profile data. We never store full wallet credentials — only the reference ID your payment provider shares with us after a transaction clears.

Account Security Practices

Every login attempt is checked against your registered device fingerprint and IP range. Unusual access from a new device in a different city triggers an email verification step before the session is allowed to continue.

Data Retention Period

Active account data is held for the duration your account remains open. After account closure we retain transaction records for five years for regulatory compliance, then delete all personal identifiers from our production systems.

Third-Party Data Sharing

We share your data only with the payment processors (DANA, OVO, GoPay, QRIS) needed to complete your transactions, and with identity-verification partners where local law permits. We do not share your data with advertisers.

Requesting Changes to Your Data

Submit a correction or deletion request via the Account Portal under Settings, or email [email protected]. We verify your identity by matching your registered email and account number before making any change.

Browse Common Privacy Policy Questions

The questions below reflect what our account-holders in Jakarta, Surabaya and across Indonesia ask most about how their data is handled. If your question is not answered here, reach us via Live Chat or email and we will respond within 24 hours.

We collect your name, email address, date of birth and the payment reference tied to your chosen method — DANA, OVO, GoPay or QRIS. We also log your device ID and session timestamps to protect your account from unauthorised access.

Payment references from DANA, OVO, GoPay and QRIS are held in an isolated encrypted vault, separate from your profile. We store only the transaction reference ID provided by your payment provider — never your full wallet credentials or PIN.

Yes. Log into your account, go to Settings, then select 'My Data' to download a structured copy. Alternatively, email [email protected] with your account email and we will send your data file within seven working days.

Submit a deletion request via the Account Portal or by emailing [email protected]. After we verify your identity, we remove personal identifiers from our production systems. Transaction records may be retained for up to five years where local law requires.

We share data only with the payment processors required to complete your DANA, OVO, GoPay or QRIS transactions, and with identity-verification partners where local law permits. We do not sell or share your data with advertisers or marketing firms.

We use session cookies (required for account login) and analytics cookies (optional). You can disable analytics cookies using the cookie banner when you first visit the site. Disabling session cookies will prevent you from staying logged in.

Contact our privacy team via Live Chat (08:00–24:00 WIB) or email [email protected]. Quote your account email and describe the concern. We acknowledge all privacy complaints within 24 hours and aim to resolve them within seven working days.

How We Protect Your Account Data

Reach Us About Your Privacy Rights

Live Chat

Email Support

Account Portal

Open Our Data Handling Practices

Cookies and Tracking

Payment Data Security

Account Security Practices

Data Retention Period

Third-Party Data Sharing

Requesting Changes to Your Data

Browse Common Privacy Policy Questions

01 What personal data does indodepo88 collect when I open an account?

02 How is my DANA or OVO payment data stored?

03 Can I request a copy of the data held on my account?

04 How do I ask for my personal data to be deleted?

05 Does indodepo88 share my data with third parties?

06 What cookies does the site use and can I turn them off?

07 Who do I contact if I think my privacy rights have been violated?

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